The way we collect your information
We collect your information in many ways. This includes but is not limited to:
- when you use our website or purchase our products or services,
- when you download software or take advantage of our upgrades,
- when you register yourself on our online portal www.softzioesupport.com,
- when you contact us through the “Contact Us” link on our website,
- when you request for technical support,
- when you receive product updates or technical alerts, and/or
- when you provide us with feedback or opinion.
The personal information collected may include but may not be limited to
- billing and shipping information,
- company name,
- phone number,
- email address, and
- credit card or payment information to process an order or transaction.
When you visit our website, some type of information may also be collected automatically. These include your computer’s internet protocol (IP) address, access times, browser type and language, and referring web site address. We may also collect information about your computer’s operating system and further information about your usage and activity on our website.
We also collect non-personal information, and this refers to data that does not relate to a single, identifiable customer or end user.
The way we use your information
We use, transfer and disclose non- personal information for all purposes that aid us in the fulfilment of our contractual obligations to you. We may collect and aggregate this information to better understand customer behaviour and improved our products and services.
We use your collected information for various purposes, such as but not limited to:
- responding to or addressing your request,
- improving your experience on the website,
- tracking customer preferences,
- communicating with you for updates or services or benefits available, and
- completing a transaction or confirming an order.
The way we share your information
Some promotions and features of our website and applications are presented in conjunction/partnership with other companies. If you choose to participate in these promotions or use these features, your information may be collected and used by Softzio and those other companies.
Softzio may share your personal information with its affiliated companies, resellers, distributors or partners in order to provide the quality services or offers you have requested.
We may also engage third parties to provide certain services, such as sale query, providing technical support, conduct customer research or satisfaction surveys, or handle order processing or shipping product. We will share your information with these third party service providers, but only as needed.
We may share your personal information to comply with laws or respond to lawful request and legal process or to protect the right and property of TST, our agent and others including to enforce our agreement and terms and condition. We may also disclose your information when we in good faith belief that disclosure is needed in emergency condition or to protect the safety of person.
We may also share your personal information in case of merger, demerger, sale of company or sale of a particular division of company. In that case we will provide a notice if your data is transferred.
For our internal quality purposes, your call may be recorded. This would however be explicitly communicated to you before such a recording begins and you may disconnect the call if you so wish and request for a call which will not be recorded.
Third party links
Policy regarding Children’s
Softzio Esupport Inc. does not collect personal information from children below the age of 13 if after taking the personal data if you know at any stage that we have collected personal information of a child as stated, we immediately will delete that information taking from children below age of 13 years
Softzio takes appropriate and reasonable security measures to protect your personal information to prevent any loss, misuse, and unauthorized access. Please be aware, however, that despite our efforts, no security measures are impenetrable.
You are invited to update your personal information in case there is any change in information you already provided.
Softzio Esupport Inc
318 River Rd Unit 2
Lincoln RI 02865
+1-888-416-4230 ( 9.00 AM to 6.00 PM, Monday to Friday )