Privacy Policy

Your privacy is important to us and we are committed to protecting it. This privacy policy applies to personal information collected by the Softzio website and applications used to manage your personal information, and governs the collection, use and disclosure of such personal information.

The way we collect your information

We collect your information in many ways. This includes but is not limited to:

  • when you use our website or purchase our products or services,
  • when you download software or take advantage of our upgrades,
  • when you register yourself on our online portal www.softzioesupport.com,
  • when you contact us through the “Contact Us” link on our website,
  • when you request for technical support,
  • when you receive product updates or technical alerts, and/or
  • when you provide us with feedback or opinion.

The personal information collected may include but may not be limited to

  • name
  • billing and shipping information,
  • company name,
  • phone number,
  • email address, and
  • credit card or payment information to process an order or transaction.

When you visit our website, some type of information may also be collected automatically. These include your computer’s internet protocol (IP) address, access times, browser type and language, and referring web site address. We may also collect information about your computer’s operating system and further information about your usage and activity on our website.

We also collect non-personal information, and this refers to data that does not relate to a single, identifiable customer or end user.

The way we use your information

We use, transfer and disclose non- personal information for all purposes that aid us in the fulfilment of our contractual obligations to you. We may collect and aggregate this information to better understand customer behaviour and improved our products and services.

We use your collected information for various purposes, such as but not limited to:

  • responding to or addressing your request,
  • improving your experience on the website,
  • tracking customer preferences,
  • communicating with you for updates or services or benefits available, and
  • completing a transaction or confirming an order.

The way we share your information

Some promotions and features of our website and applications are presented in conjunction/partnership with other companies. If you choose to participate in these promotions or use these features, your information may be collected and used by Softzio and those other companies.

Softzio may share your personal information with its affiliated companies, resellers, distributors or partners in order to provide the quality services or offers you have requested.

We may also engage third parties to provide certain services, such as sale query, providing technical support, conduct customer research or satisfaction surveys, or handle order processing or shipping product. We will share your information with these third party service providers, but only as needed.

We may share your personal information to comply with laws or respond to lawful request and legal process or to protect the right and property of TST, our agent and others including to enforce our agreement and terms and condition. We may also disclose your information when we in good faith belief that disclosure is needed in emergency condition or to protect the safety of person.

We may also share your personal information in case of merger, demerger, sale of company or sale of a particular division of company. In that case we will provide a notice if your data is transferred.

Cookies

We collect some information automatically through the use of “cookies”. Cookies are alphanumeric identifiers that we transfers to your computer’s hard drive through your web browser to enable our systems to recognize your browser to in order to provide effective services. The use of cookies helps us to improve our sites or work more efficiently. If your browser is set not to accept cookies or you reject a cookie, it may affect your ability to use our products and/or services.

Recorded calls

For our internal quality purposes, your call may be recorded. This would however be explicitly communicated to you before such a recording begins and you may disconnect the call if you so wish and request for a call which will not be recorded.

Third party links

Our website may contain links to other third party sites. Although we endeavour to only link to responsible sites, we do not control or govern such sites and our privacy policy may be different from theirs. We are not responsible for the privacy practices employed by third party websites.

Policy regarding Children’s

Softzio Esupport Inc. does not collect personal information from children below the age of 13 if after taking the personal data if you know at any stage that we have collected personal information of a child as stated, we immediately will delete that information taking from children below age of 13 years

Security

Softzio takes appropriate and reasonable security measures to protect your personal information to prevent any loss, misuse, and unauthorized access. Please be aware, however, that despite our efforts, no security measures are impenetrable.

Updates

You are invited to update your personal information in case there is any change in information you already provided.

Changes

Softzio Esupport Inc. may change this privacy policy from time to time. When we make changes to the Privacy Policy, we will revise the date at the top of the Privacy Policy page. If there are material changes we will notify you more directly.

If you have any query or queries about our privacy policy please contact us at legal@softzioesupport.com

Softzio Esupport Inc

318 River Rd Unit 2

Lincoln RI 02865

Phone Number

+1-888-416-4230 ( 9.00 AM to 6.00 PM, Monday to Friday )