Return/refund policy

Refund/exchange policy

We do not accept exchanges or returns unless the item purchased is defective. If you receive a defective item, please contact us with details of the product and the defect. You may send the item you consider defective to address as mentioned on our portal within 15 days from the date of receipt of item. Upon our receipt of the returned product, we will fully examine it and notify you via e mail within a reasonable period of time whether you are entitled to a replacement or a refund of the defective item.

If you are entitled to a refund or replacement, we will replace the product or refund the purchase price, utilizing the original method of payment. You agree that refunds exclude any shipping and handling charges shown on the invoice or packaging slip. You shall bear responsibility for any loss or damage to item during shipment, and we do not guarantee that Softzio will receive your returned item.

All software sales, including but not limited to sales of anti-virus, spyware detective or both together as bundle and other software related to desktops and laptops are final. No refunds are allowed for these products once transaction has been processed and the software license keys have been assigned to you through our payment and electronic fulfillment system.

In the case of services, customers are entitled to receive refund if the service process has not been initiated. A no process initiated means that absolutely no steps have been taken by us to resolve the customer issue. If we provide the refund, we have the right to stop further services to the customer immediately.

Softzio provides and guarantees full refund on the initial incident if our team member/ freelancer fails to solve your problem or answer your question within 10 days, with the proviso that such technician fails in his assignment despite being allowed all support and all opportunities from your side. All support and opportunities depends on the nature of problem or issue and will be defined at the discretion of our technician. If the Softzio fails to fully resolve the customer’s issue after exhausting all possible methods a full refund may be issued.

If Softzio has resolved one or more issues, even if it was not the initial incident, the fully or partially refund guarantee is no longer valid.

If you refuse to take delivery of product or service, then any risk of loss or damage passes to you and we have full right or entitle to retain payment in full of the product or services.

Shipping costs and taxes

Except as specifically specified at the time you place an order, prices of product/items are exclusive of shipping, handling, expedited services or taxes as applicable on sale of that product or item. Total cost for product for you will include cost price as well as all other charges such as but not limited to shipping, handling, other service charges and taxes applicable at the time of our acceptance of your offer. Payment for the purchases and services has to be made before dispatch of the product or before commencement of services.

Delivery dates

We are committed to providing a timely delivery of ordered products to you, and will provide an estimated delivery time to you once your order is placed. Delivery time estimates commence from the day of shipping, rather than the date of order. Unless there are exceptional circumstances, we make every reasonable commercially effort to fulfill your order within (15) business days of the date of acceptance of your order. Business day excludes Sunday. Product(s) may be shipped in separate shipments. Date of delivery may vary due to carrier shipping practice, delivery location, method of delivery and items ordered. Shipping costs are based on the weight of your order and the delivery method.

Title/Risk

Title and risk of loss or damage to purchased item passes to you in the following instances:

  • For products deliver through links on our website via download,
  • License key or service right via e mail or other digital delivery, and
  • Product delivered physically if no signature is required for acceptance.

Debts and recovery

In the case that you owe us money, all amounts due to you shall be recovered with interest accruing on a daily basis at the highest rate permitted under applicable law until the last payment is received. You shall indemnify us if we incur any expenses to recover the due amount from you.

Disclaimer and limitation of liability

The Softzio website is provided on an “as is” and “available” basis only. Our website may contain typographical mistakes or inaccuracies and may not be current or complete. We reserve the right to correct any inaccuracies, errors, or omissions and may change or update information at any time, and without prior notice to you (including after you have submitted an order). Such inaccuracies, errors or omissions may relate to product pricing, description, promotion and availability and we reserve the right to refuse or cancel any order placed based on incorrect availability or pricing information, to the full extent permitted by applicable law.

Softzio and/or its associates/supplier are not manufacturers of products offered. We only offer these products through or on our website/online portal, www.softzio.com. Therefore, the products that you purchase from us are provided to you ‘as is’, and we disclaim any and all express, implied or statutory warranties, whether in the nature of merchantability, fitness for a particular purpose or otherwise, title and non-infringement. You use these products at your own risk.

Softzio disclaims all warranties, express or implied as to the services, the material and the software, whether in the nature of fitness for a particular purpose or merchantability.

If you are not satisfied with our services, your only recourse is to allow us to re-perform the services and in case of software, re-download and re-install it.

We do not warrant that our website, its functioning, content or material of the services made available will be timely, secure, uninterrupted or error free, that defects will be corrected, or that our website or the server that make our website available are free of viruses or other harmful components.

The use of our website is solely on your own risk and you assume full responsibility for all and any costs associated with the use of website, as we will not be liable for any damages of any kind in relation to your use of our website.

Notwithstanding anything to the contrary, our aggregate liability shall in no circumstances exceed the amount actually paid by you for a particular product and service.

In no event shall softzio or its directors, officers, employees, supplier, and/or agents be liable to you for any direct, indirect, unusual, incidental, consequential, punitive or exemplary damages, losses or causes of action, lost profit or revenue, lost business or sales or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, emerging from your use of or your inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.

Severability

If any provision of this agreement is determined by any competent authority to be invalid or unlawful, such provision will to that degree be severed from the remaining terms and conditions, which will continue to be enforceable and valid to the fullest extent permitted by law.

Indemnity

You agree to defend and indemnify us, and hold us, our affiliates, respective directors, officers, agents, contractors, and employees harmless, against any losses, claims, liabilities, and expenses (which includes legal fees) in any way arising from, in connection with or related to your use of our website, your breach of these terms, including but not limited to, any third party claim that any information provided by you infringes upon third party proprietary rights.

Governing law

These terms and conditions are governed by the laws of Rhode Island, United States and you agree to submit to the exclusive jurisdiction of its courts.