Terms of use

This website is operated by Softzio Esupport Inc. The term “seller(s)” “us”, we”, “our”, “Softzio Inc.” , “Softzio” or “ www.softzioesupport.com ” all refer to Softzio Inc.

Your use of the www.softzioesupport.com website is subject to the following terms and conditions as amended from time to time. These terms, conditions or disclaimers provided in the pages of our website apply to all users of our website and we advise that you read them carefully as they are very important instructions and information.

If you access and use our website, you are in acceptance and agreement to be bound by and comply with the terms and our privacy policy. If you do not fully agree to the terms and privacy policy, you may not use or access our website in any way because a condition of the use of our website is customer’s agreement to the terms and conditions.

Definition of terms

For these terms and conditions, the following phrases and words shall be construed to mean:

Purchaser(s)/You/Your/Customer(s)/They/Caller: Used interchangeably, this shall mean the user of the website and Softzio’s services.

Initial incident: This means a situation where customer approaches us for the first time with a specific IT Solution(s).

Content: Shall collectively refer to software, materials, services and other related information.

Products: This means to service(s) or an item/merchandise. This can be physical, virtual or be in cyber form.

Materials/Content: Used interchangeably, these refer to any web cast, data sheets, FAQs, download area, press releases, product information, reference guides, or other any kind of work that are made available for download from our portal that are the propriety and copyrighted work of Softzio and our service provider/supplier.

Agreement/Legal contract

You hereby agree and consent that these terms and conditions constitute a legal contract between us and you. These terms and conditions apply to the Softzio website located at “ www.softzioesupport.com ” and Softzio Esupport Inc. If you accept our terms and conditions, it will thereafter be applicable to all our products and services. You are bound by the effective version of this agreement (terms and conditions) on the date of place of order or taking our services. As we may change or amend these terms and conditions from time to time, please read it every time you place an order or secure our services.

Any heading and titles in this agreement are placed there only for convenience.

Acceptable use of the website

You hereby agree to use our website for lawful purposes only, and not for unauthorized or illegal purposes, including but not limited to the violation of any intellectual property or privacy law.

You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You also agree not to attempt to interface with our website’s network or security features or to gain unauthorized access to our systems.

At Softzio, we reserve the right to refuse to provide service to anyone, at any time, and for any reason. We reserve the exclusive right to make any modification to the website at any time, without prior notice to you. We also may impose additional limits and rules on the use of our website or for any solutions,service, contents, material, feature or product offered through our website.

Registration and account information

Visitors may browse our website, but you will be asked to fill a form to be able to gain access to and use some parts of our website. This will require that you supply personal information including but not limited to as your name, country of residence, e-mail address, phone number and payment details and other informations.

You hereby agree to provide us with accurate, complete and truthful personal information in order to complete your order or for us to be able to contact you as needed. You agree to promptly update your account and information, should they change, and you hereby authorize us to gather and use this information to contact you in accordance with our privacy policy.

Softzio is committed to protecting your privacy, and our privacy statement governs the collection and use of information by SoftZio Esupport Inc. The privacy statement is integral part of this agreement. To view the privacy statement, please click here.

Third party links

At www.softzioesupport.com , we provide links to third party sites for your convenience. If you chose to use the services of such third, you must note that these services are subject to the third party provider’s own term and conditions and may be different from ours. We therefore advise that you carefully read third party terms before using their services or purchasing their products. We do not endorse, approve of, or control these sites, and will not be held responsible for the conducts, content and practices of any sites linked from our website. Linking to any other site is at your sole risk.

Product description, warranty, price and availability

We give our best effort to describe the product and services on our online portal. You agree that despite this, we do not warrant that product description, service description, price quotations, expected delivery date of product and services and offers are complete, reliable and error free. These descriptions, prices, and offers may be withdrawn or/and revised at any time.

Product and service descriptions, performance, information, pictures/drawing, particulars made available on our portal or otherwise provided by us or by product manufacturer does not mean or represent any warranty or guarantee. For accurate information and warranty, please refer to the manufacturer’s specification and warranty, and guarantee documents.

The products and services presented on the website may not be in stock or may not be available for purchase at your locality. We may reject your order due to an inability to process or otherwise fulfill it. In this case, we will refund any prior payment that you have made to us for that particular product or services. We may in our sole discretion, put a limit on or cancel the quantities offered on our site or limit sales of our products or services to any person, geographic region or jurisdiction, or household.


Orders submitted by you on our online portal for purchase of any product or services is only an offer from your side. This offer is subject to our acceptance, and our acceptance of your order only occurs when we have fulfilled, and dispatched your order and/or provided required services to you, and have received payment of the purchase price of your order. We receive payment through credit or debit card and other payment methods.

When you place and order on our website and we accept such an order, this order is final, non-cancelable and nonrefundable, except in accordance with our return or refund policy. We may however cancel your order before acceptance for any reason.

If you fail to pay all amounts due from your side in fulfillment of an order, or payment method selected by you fails, then Softzio may:

  • a) Stop product already shipped in transit;
  • b) Suspend further delivery; and/or
  • c) Cancel your services and terminate our agreement.

Record keeping

We keep all records related to our business for a commercially-reasonable period and to the full extent permissible by law. We however advise that you also make a printout of your order or other papers related to this order.


Except otherwise specifically stated, prices displayed on our website are quoted in US Dollars.