This website is operated by Softzio Esupport Inc. The term “seller(s)” “us”, we”, “our”, “Softzio Inc.” , “Softzio” or “ www.softzioesupport.com ” all refer to Softzio Inc.
Your use of the www.softzioesupport.com website is subject to the following terms and conditions as amended from time to time. These terms, conditions or disclaimers provided in the pages of our website apply to all users of our website and we advise that you read them carefully as they are very important instructions and information.
Definition of terms
For these terms and conditions, the following phrases and words shall be construed to mean:
Purchaser(s)/You/Your/Customer(s)/They/Caller: Used interchangeably, this shall mean the user of the website and Softzio’s services.
Initial incident: This means a situation where customer approaches us for the first time with a specific IT Solution(s).
Content: Shall collectively refer to software, materials, services and other related information.
Products: This means to service(s) or an item/merchandise. This can be physical, virtual or be in cyber form.
Materials/Content: Used interchangeably, these refer to any web cast, data sheets, FAQs, download area, press releases, product information, reference guides, or other any kind of work that are made available for download from our portal that are the propriety and copyrighted work of Softzio and our service provider/supplier.
You hereby agree and consent that these terms and conditions constitute a legal contract between us and you. These terms and conditions apply to the Softzio website located at “ www.softzioesupport.com ” and Softzio Esupport Inc. If you accept our terms and conditions, it will thereafter be applicable to all our products and services. You are bound by the effective version of this agreement (terms and conditions) on the date of place of order or taking our services. As we may change or amend these terms and conditions from time to time, please read it every time you place an order or secure our services.
Any heading and titles in this agreement are placed there only for convenience.
Acceptable use of the website
You hereby agree to use our website for lawful purposes only, and not for unauthorized or illegal purposes, including but not limited to the violation of any intellectual property or privacy law.
You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You also agree not to attempt to interface with our website’s network or security features or to gain unauthorized access to our systems.
At Softzio, we reserve the right to refuse to provide service to anyone, at any time, and for any reason. We reserve the exclusive right to make any modification to the website at any time, without prior notice to you. We also may impose additional limits and rules on the use of our website or for any solutions,service, contents, material, feature or product offered through our website.
Registration and account information
Visitors may browse our website, but you will be asked to fill a form to be able to gain access to and use some parts of our website. This will require that you supply personal information including but not limited to as your name, country of residence, e-mail address, phone number and payment details and other informations.
Softzio is committed to protecting your privacy, and our privacy statement governs the collection and use of information by SoftZio Esupport Inc. The privacy statement is integral part of this agreement. To view the privacy statement, please click here.
Third party links
At www.softzioesupport.com , we provide links to third party sites for your convenience. If you chose to use the services of such third, you must note that these services are subject to the third party provider’s own term and conditions and may be different from ours. We therefore advise that you carefully read third party terms before using their services or purchasing their products. We do not endorse, approve of, or control these sites, and will not be held responsible for the conducts, content and practices of any sites linked from our website. Linking to any other site is at your sole risk.
Product description, warranty, price and availability
We give our best effort to describe the product and services on our online portal. You agree that despite this, we do not warrant that product description, service description, price quotations, expected delivery date of product and services and offers are complete, reliable and error free. These descriptions, prices, and offers may be withdrawn or/and revised at any time.
Product and service descriptions, performance, information, pictures/drawing, particulars made available on our portal or otherwise provided by us or by product manufacturer does not mean or represent any warranty or guarantee. For accurate information and warranty, please refer to the manufacturer’s specification and warranty, and guarantee documents.
The products and services presented on the website may not be in stock or may not be available for purchase at your locality. We may reject your order due to an inability to process or otherwise fulfill it. In this case, we will refund any prior payment that you have made to us for that particular product or services. We may in our sole discretion, put a limit on or cancel the quantities offered on our site or limit sales of our products or services to any person, geographic region or jurisdiction, or household.
Orders submitted by you on our online portal for purchase of any product or services is only an offer from your side. This offer is subject to our acceptance, and our acceptance of your order only occurs when we have fulfilled, and dispatched your order and/or provided required services to you, and have received payment of the purchase price of your order. We receive payment through credit or debit card and other payment methods.
When you place and order on our website and we accept such an order, this order is final, non-cancelable and nonrefundable, except in accordance with our return or refund policy. We may however cancel your order before acceptance for any reason.
If you fail to pay all amounts due from your side in fulfillment of an order, or payment method selected by you fails, then Softzio may:
- a) Stop product already shipped in transit;
- b) Suspend further delivery; and/or
- c) Cancel your services and terminate our agreement.
We keep all records related to our business for a commercially-reasonable period and to the full extent permissible by law. We however advise that you also make a printout of your order or other papers related to this order.
We do not accept exchanges or returns unless the item purchased is defective. If you receive a defective item, please contact us with details of the product and the defect. You may send the item you consider defective to address as mentioned on our portal within 15 days from the date of receipt of item. Upon our receipt of the returned product, we will fully examine it and notify you via e mail within a reasonable period of time whether you are entitled to a replacement or a refund of the defective item.
If you are entitled to a refund or replacement, we will replace the product or refund the purchase price, utilizing the original method of payment. You agree that refunds exclude any shipping and handling charges shown on the invoice or packaging slip. You shall bear responsibility for any loss or damage to item during shipment, and we do not guarantee that Softzio will receive your returned item.
All software sales, including but not limited to sales of anti-virus, spyware detective or both together as bundle and other software related to desktops and laptops are final. No refunds are allowed for these products once transaction has been processed and the software license keys have been assigned to you through our payment and electronic fulfillment system.
In the case of services, customers are entitled to receive refund if the service process has not been initiated. A no process initiated means that absolutely no steps have been taken by us to resolve the customer issue. If we provide the refund, we have the right to stop further services to the customer immediately.
Softzio provides and guarantees full refund on the initial incident if our team member/ freelancer fails to solve your problem or answer your question within 10 days, with the proviso that such technician fails in his assignment despite being allowed all support and all opportunities from your side. All support and opportunities depends on the nature of problem or issue and will be defined at the discretion of our technician. If the Softzio fails to fully resolve the customer’s issue after exhausting all possible methods a full refund may be issued.
If Softzio has resolved one or more issues, even if it was not the initial incident, the fully or partially refund guarantee is no longer valid.
If you refuse to take delivery of product or service, then any risk of loss or damage passes to you and we have full right or entitle to retain payment in full of the product or services.
Shipping costs and taxes
Except as specifically specified at the time you place an order, prices of product/items are exclusive of shipping, handling, expedited services or taxes as applicable on sale of that product or item. Total cost for product for you will include cost price as well as all other charges such as but not limited to shipping, handling, other service charges and taxes applicable at the time of our acceptance of your offer. Payment for the purchases and services has to be made before dispatch of the product or before commencement of services.
We are committed to providing a timely delivery of ordered products to you, and will provide an estimated delivery time to you once your order is placed. Delivery time estimates commence from the day of shipping, rather than the date of order. Unless there are exceptional circumstances, we make every reasonable commercially effort to fulfill your order within (15) business days of the date of acceptance of your order. Business day excludes Sunday. Product(s) may be shipped in separate shipments. Date of delivery may vary due to carrier shipping practice, delivery location, method of delivery and items ordered. Shipping costs are based on the weight of your order and the delivery method.
Title and risk of loss or damage to purchased item passes to you in the following instances:
- For products deliver through links on our website via download,
- License key or service right via e mail or other digital delivery, and
- Product delivered physically if no signature is required for acceptance.
Debts and recovery
In the case that you owe us money, all amounts due to you shall be recovered with interest accruing on a daily basis at the highest rate permitted under applicable law until the last payment is received. You shall indemnify us if we incur any expenses to recover the due amount from you.
Disclaimer and limitation of liability
The Softzio website is provided on an “as is” and “available” basis only. Our website may contain typographical mistakes or inaccuracies and may not be current or complete. We reserve the right to correct any inaccuracies, errors, or omissions and may change or update information at any time, and without prior notice to you (including after you have submitted an order). Such inaccuracies, errors or omissions may relate to product pricing, description, promotion and availability and we reserve the right to refuse or cancel any order placed based on incorrect availability or pricing information, to the full extent permitted by applicable law.
Softzio and/or its associates/supplier are not manufacturers of products offered. We only offer these products through or on our website/online portal, www.softzio.com. Therefore, the products that you purchase from us are provided to you ‘as is’, and we disclaim any and all express, implied or statutory warranties, whether in the nature of merchantability, fitness for a particular purpose or otherwise, title and non-infringement. You use these products at your own risk.
Softzio disclaims all warranties, express or implied as to the services, the material and the software, whether in the nature of fitness for a particular purpose or merchantability.
If you are not satisfied with our services, your only recourse is to allow us to re-perform the services and in case of software, re-download and re-install it.
We do not warrant that our website, its functioning, content or material of the services made available will be timely, secure, uninterrupted or error free, that defects will be corrected, or that our website or the server that make our website available are free of viruses or other harmful components.
The use of our website is solely on your own risk and you assume full responsibility for all and any costs associated with the use of website, as we will not be liable for any damages of any kind in relation to your use of our website.
Notwithstanding anything to the contrary, our aggregate liability shall in no circumstances exceed the amount actually paid by you for a particular product and service.
In no event shall softzio or its directors, officers, employees, supplier, and/or agents be liable to you for any direct, indirect, unusual, incidental, consequential, punitive or exemplary damages, losses or causes of action, lost profit or revenue, lost business or sales or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, emerging from your use of or your inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.
If any provision of this agreement is determined by any competent authority to be invalid or unlawful, such provision will to that degree be severed from the remaining terms and conditions, which will continue to be enforceable and valid to the fullest extent permitted by law.
You agree to defend and indemnify us, and hold us, our affiliates, respective directors, officers, agents, contractors, and employees harmless, against any losses, claims, liabilities, and expenses (which includes legal fees) in any way arising from, in connection with or related to your use of our website, your breach of these terms, including but not limited to, any third party claim that any information provided by you infringes upon third party proprietary rights.
These terms and conditions are governed by the laws of Rhode Island, United States and you agree to submit to the exclusive jurisdiction of its courts.